FAQs
Order Processing & Shipping Information
At Sumzah, we’re committed to delivering your order with care and clarity. Here’s everything you need to know about our processing, shipping, and support policies:
Processing Time
Please allow 3–5 business days for order processing and production before your items are shipped.
Shipping Timeframes
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U.S. Orders: Shipped via USPS or FedEx, with average delivery times of 15–20 business days.
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International Orders: Estimated delivery is 15–30 business days, depending on your location and fulfillment center.
Shipping Delays
While we do our best to deliver on time, please be aware that delays can occur due to unforeseen events such as severe weather, public holidays, natural disasters, or global events. We appreciate your patience during these rare disruptions.
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. To follow your delivery status, please visit the “Track Your Order” page on our website. For further assistance, our team is always here to help.
Order Changes & Cancellations
Need to cancel? No problem! You can cancel your order within 24 hours of purchase with no penalty.
To cancel, email sumzah@gmail.com with the subject line: “CANCEL MY ORDER.”
Incorrect Shipping Address
Entered the wrong address? Let us know within 24 hours of placing your order, and we’ll update it for you. Once your package ships, we’re unable to make address changes.
Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. If a package is returned, we’ll reach out to arrange redelivery.
Damaged Items
If your order arrives damaged, please contact us right away with your order number and a photo of the damaged item. We’ll gladly send you a replacement at no extra cost.
Still Have Questions?
We’re here to help. Reach out anytime—we aim to respond within 24 hours.